Terms of Service Copy

FAQ & Support - WinkAI

1. How to cancel my subscription?

Unfortunately, we don’t have the authority to process cancellations or issue refunds directly. For assistance with cancelling your subscription, please contact the respective app store (Google Play or Apple). To proceed further with this matter, kindly follow the steps below:

For iOS (Apple) users:

Go to “Settings” on your device.
Tap on your name and select “Subscriptions”.
Find the WinkAl app subscription and select it.
Choose the “Cancel Subscription” option and confirm your choice.

For Android (Google Play) users:

Open Google Play store app on your device.
Tap on the menu icon (three horizontal lines) in the top-left corner.
Select the “Subscriptions” tab in the menu.
Find the WinkAI app subscription and select it.
Choose the “Cancel Subscription” option and follow the on-screen instructions.

To find out more how to cancel the subscription, follow the links below:

2. If I cancel my subscription, will I be charged?

Upon cancellation, your subscription will remain active until the end of the current billing period. You will retain access to the service for the duration already paid, and no additional charges will be incurred thereafter.

3. Are my credit card details kept secure?

Your credit card details are safeguarded by the secure payment systems of the App Store or Google Play Store. All transactions are processed exclusively through their encrypted and trusted platforms.

4. How can I restore my previous purchase?

For iOS (Apple) users:

Open the WinkAI app’s Settings menu button in the upper right part of the main screen.
Look for a «Restore purchase» option.

If you try to restore and nothing happens or you get an error:

Make sure that you're signed in with the same Apple ID that you used to make the purchase.
Make sure that in-app purchases are allowed on your device.
Restart your device (iPhone, iPad, iPod touch).

If you were charged for the purchase and you still can't restore it, contact us via support@thegrow.ai. You can also report a problem to Apple.

For Android (Google Play) users:

Open the WinkAI app’s Settings menu button in the upper right part of the main screen.
Look for a «Restore purchase» option.

You can also restore purchases directly from your account in Google Play:

Open the Google Play Store app on your device.
Tap the hamburger menu icon in the top left corner.
Tap the "My Account" option.
Scroll down to the "My Subscriptions" section.
Select the WinkAI subscription you want to restore and tap the "Restore" button.

If you are still having trouble restoring your purchases, contact us via support@thegrow.ai or Google support for assistance.

We sincerely apologise for any inconvenience this may cause. We remain committed to improving our app and enhancing the user experience, and your feedback is greatly appreciated. Should you have any further questions or require additional assistance, please do not hesitate to contact our customer support team — we are here to help.

5. Is my personal information secure?

Absolutely. Protecting your personal information is of the highest importance to us. We fully recognise the significance of privacy and implement appropriate measures to ensure your data remains secure at all times. See our privacy policy.

6. How do I report a bug or make suggestions?

If you have any questions, concerns, or require assistance with our app, our dedicated customer support team is here to assist you. You may contact us by emailing support@thegrow.ai. Our team is committed to providing prompt and personalised support to address any inquiries or issues you may encounter.

To help us serve you more efficiently, please include as much detail as possible when describing your question or concern. This will allow us to better understand your situation and deliver accurate and effective assistance.